Registrar Specialist

Registrar Specialist

Employee Classification: Registrar Specialist

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $33,312.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

The Registrar's Office provides support services to students, faculty, staff, and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification, and maintenance of student academic records, as well as handles state and federal reporting.

This position supports records and registration and is responsible for the maintenance and coordination of student records within various software platforms and student information systems, ensuring the accuracy and integrity of academic data. It requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations. The role demands a detail‑driven critical thinker who thrives in a fast‑paced environment and is skilled in using various software platforms to provide accurate, timely support.

It provides crucial front‑line interactions with students, faculty, and staff through targeted communications and documentation related to student records and office procedures.

Associate's degree and one year of office administration experience; or any equivalent combination of education, training and experience.

Skill in telephone etiquette and courteous communication with public, verbally and in writing. Ability to evaluate facts or situation to route calls/customers appropriately. Strong customer service skills. Basic MS Office skills. Skill in the operation of a variety of office machines including personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures.

Quality customer service skills, responsible, dependable, and professional. Excellent verbal and interpersonal skills. Dedication to customer satisfaction by providing timely and accurate services. Flexibility to change tasks quickly. Bachelor's Degree. Supplemental pay for fluent Spanish-speaking staff.

• Serve as front line contact for customer inquiries through multiple software systems, providing professional guidance and support.
• Provide interpretation of academic policies and procedures to students, faculty, and staff, and serve as a knowledgeable resource on People Soft functionality and student records workflows.
• Interpret and comply with applicable policies at the state, federal, and university level when resolving and responding to customer requests and inquiries.
• Collaborate across departments to resolve customer issues and improve workflow and determine need for escalation of complex or time‑sensitive inquiries.
• Rapidly learn a variety of complex software systems and establish technical proficiency to process, research, and respond to customer requests.
• Analyze request patterns and provide feedback on potential process improvements.

Communicating with others to exchange information. Sedentary work that primarily involves sitting/standing.

No adverse environmental conditions expected.

Mon‑Fri 8a‑5p with some overtime.

No

This is a Security Sensitive Position.

TRS Eligible and other standard benefits.

The University of North Texas System is firmly committed to equal opportunity and does not permit—and takes actions to prevent—discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities.

UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.