Robson Ranch Service - Service Admin ​/ Lead - Full time

Service Admin / Lead

As a Service Admin / Lead, you'll support Managers administratively, and mentor Partners on customer service and H-E-B culture. You may provide back-up support to Store Admin staff as well. Key responsibilities and essential functions include:

• Store Lead Operations:
  May serve as backup to department manager; may help prepare work schedules
• Provides work direction and training to other Partners
• Directly supervises employees in the department
• Performs all duties of Service Lead
• Performs WGO walk to set up department in absence of Department Manager; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
• Administration:
  Handles confidential or sensitive information
• Pro-actively seeks out opportunities to support / serve department Managers and Partners
• Monitors / corrects payroll system warnings; performs daily edits; prepares time and attendance documents; communicates time issues / requests to management
• Pulls / preps financial and operations reports (e.g., Shrink links, RTO, IPMs)
• Supports department recruiting; reviews / communicates staffing needs; requests / monitors job postings and background checks; schedules interviews; schedules and assists with onboarding
• Supports department scheduling; keys in / edits schedules and changes; may write schedules in Manager's absence
• Coordinates department coverage, including Checkers, Business Center, and Bookkeeping
• Maintains department communications / bulletin boards
• Coordinates Partner events, department meetings, training sessions, and special projects / activities
• Monitors department's supply inventory
• May order / distribute uniforms
• Supports / prepares Department Manager with documentation forms, scheduling, process deadlines
• Mentoring / Training:
  Directs, trains Partners on policies / procedures
• Mentors Partners on customer service, and H-E-B culture and career opportunities
• May support department training program, which includes training exceptions / queries tracking, scheduling, policy and procedure change training, onboarding, and training-related communications
• Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications &

Key Requirements:

• Age Requirement: 18+
• Work Experience:
  
  1+ years of experience in retail / customer service experience and / or in clerical role (preferred)
• Knowledge/Skills/Abilities:
  Working knowledge of H-E-B guidelines, procedures, and Benefits Advanced customer service skills Strong planning, organization, and time-management skills Strong verbal / written communication and interpersonal skills Conflict resolution and influencing skills Decision-making skills PC skills, including use of MS Office applications and H-E-B systems Ability to handle confidential or sensitive information Ability to coach Ability to build relationships Ability to communicate with / speak effectively to customers and Partners at all levels Ability to manage multiple priorities and shift focus between tasks;
  
  adaptability
• Education:
  
  HS Diploma or GED or equivalent (associate's degree a plus)
• Licenses/Certifications:
  
  Completion of required company training
• Physical Demands &
  
  Working Conditions:
  
  Function in a fast-paced, retail, office environment while performing detailed and precise tasks Sit or stand for extended periods Work rotating shifts

Last revised: 4/1/2019