Control Assistant - Part Time

Title: Work Control Assistant
- Part Time

Employee Classification: Non-Pos Hourly Posting Code

Campus: University of North Texas

Division: UNT-VP Finance & Admin

Sub Division-Department: UNT-Facilities

Department: UNT-Facilities-Gen-152000

Job Location: Denton

Salary: $16/hr

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all.

We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

"Support and Services—growing minds, finding solutions, shaping a bright future". Support and Services is part of a dynamic team within Facilities that plays a vital role in supporting the university’s operations and overall student success. We are responsible for the accurate and timely billing of campus utilities, including water, electricity, gas, and other essential services. In addition to Utilities Billing, our team includes Purchasing and Work Control.

These interconnected areas collaborate to streamline internal processes, coordinate service requests, manage procurement, provide responsive support to our campus partners, and ensure smooth day-to-day operations. We work closely with departments across campus to promote billing transparency, cost efficiency, and reliable service delivery. Our department is committed to excellence and outstanding customer service. At the heart of our mission is a dedication to contributing to the academic and personal success of our students by ensuring that the university's infrastructure operates smoothly and effectively.

This position is responsible for functioning as a contact between Facilities and its customers, and for assisting other employees in managing work orders for the campus. This position operates the computerized Maintenance Management System (WebTMA) daily to receive and process service requests from UNT customers.

• Assisting the Work Control department in answering phones, greeting a wide variety of visitors, and providing accurate information on various issues.
• Receives and processes service requests with detail; creates and routes work orders.
• Responds to calls for emergency services; dispatches appropriate staff by phone or contacts the correct agency for response.
• Collects labor charges and billing receipts and closes work orders upon completion.
• Exhibits thorough knowledge of departmental policies and procedures and answers routine questions from office staff or clients.
• This position is considered essential personnel and may require working during bad weather events or outside regular hours as needed.

• Able to deal with stress due to deadlines.
• Able to work in a loud work environment with multiple interruptions and distractions.
• Experience in a call center environment
• Strong focus on customer service

• Experience with CMMS system(s), particularly…