Operations Supervisor, Warehouse

Position Summary

The Operations Supervisor will oversee the day‑to‑day functions of Inbound Operations – unloading all customers’ product into the Hub and dispatching it to inventory locations prior to any outbound activity. In addition, this position will assist CDT/RTD in monitoring and troubleshooting delivery issues in a proactive and highly responsive manner. The majority of time will be spent in the office or warehouse helping to maximize site performance by providing feedback and coaching to the team.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure

The essential functions include, but are not limited to the following:

• Oversee day‑to‑day delivery operations, including monitoring of morning load‑out/check‑in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client.
• Ensure timely reporting of load‑out/returns compliance as well as motor carrier compliance within client standards and the agreed‑upon communication mechanism.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers, holding the team to the same standards.
• Supervise and review route monitoring utilizing client‑specific software.
• Process and monitor returns through the client portal at participating locations.
• Move inventory safely using material handling equipment (as needed).
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next‑day delivery.
• Perform other duties as assigned (may vary based on client requirements).

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast‑paced environment.
• Ability to embrace new technology.
• 2–3 years of Operations or final mile delivery experience preferred.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and communicate effectively with coworkers and outside stakeholders in person, on the telephone, and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.