Management Analyst

Summary

Responsible for moderate to complex, administrative and management support for department/division Senior Management. Complete and facilitate internal and external project coordination, research, policy recommendations, and agenda management requiring a high level of analytical skills.

Essential Functions and Other Important Duties

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

* Conduct, coordinate, develop, and maintain reports on assignments and status updates on appropriate tracking mechanisms, including but not limited to Smartsheet and project dashboards.

* Perform both assigned and independent staff work, to include skilled administrative and operational duties, such as research, preparation and/or assistance and implementation on a variety of operating reports, feasibility studies, complex research projects, program development, meeting, and special event organization, and makes recommendations for improving service delivery.

* Research various city policies and procedures; draft proposed modifications and develops recommendations.

* Facilitate information flow and follow-up between internal and external stakeholders.

* Assist with the coordination and performance of cost-of-service analysis across all program areas; recommend fee adjustments and program revision/elimination where indicated.

* Complete data entry audits to ensure data integrity and adherence to processes and procedures.

* Investigate internal and external stakeholder concerns; perform research for issues coordinates and facilitates necessary actions to resolve concern as appropriate; when necessary, communicate directly for identification of service needs and address concern with appropriate written, verbal, or in-person follow-up.

* May perform delegated supervision on behalf of immediate supervisor and represent supervisor in his/her absence.

* Support leadership in the development, coordination, and reporting of Key Performance Indicators for the Department.

* Draft and prepare documents, including but not limited to, letters, memorandums, correspondence, manuals, spreadsheets, presentations, as needed.

* Represent the City at various civic, community, City Council, and city staff meetings when requested; organize and lead internal staff committee meetings as needed.

ENVIRONMENTAL SERVICES & SUSTAINABILITY

* Create reports used for billing, customer communication, and State reporting.

* Makes recommendations for rate setting for commercial & industrial utility customers.

* Receive, research, and respond to requests for public information.

* Assist senior management with development and monitoring of program/project budgets.

* Generate and analyze including, but not limited to, performance metrics, trends, data reports, and department information; provide summaries and recommendations to support senior management in strategic planning, resource allocation, and data-informed decision making.

SUPERVISORY/BUDGET RESPONSIBILITIES

* None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS

* Bachelor's Degree in Public Administration, Business Administration, or related field; and,

* Two (2) years of experience in business analytics, general business, administrator, or related field;

OR

* Any combination of related education, experience, certifications, and licenses will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

* Knowledge of City of Denton policies and procedures.

* Knowledge of project management principles.

* Skill in moderate problem solving; identifying moderate-to-complex problems and…