Management Analyst

Responsible for moderate to complex, administrative and management support for department/division Senior Management. Complete and facilitate internal and external project coordination, research, policy recommendations, and agenda management requiring a high level of analytical skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Conduct, coordinate, develop, and maintain reports on assignments and status updates on appropriate tracking mechanisms, including but not limited to Smartsheet and project dashboards.
• Perform both assigned and independent staff work, to include skilled administrative and operational duties, such as research, preparation and/or assistance and implementation on a variety of operating reports, feasibility studies, complex research projects, program development, meeting, and special event organization, and makes recommendations for improving service delivery.
• Research various city policies and procedures; draft proposed modifications and develops recommendations.
• Facilitate information flow and follow‑up between internal and external stakeholders.
• Assist with the coordination and performance of cost‑of‑service analysis across all program areas; recommend fee adjustments and program revision/elimination where indicated.
• Complete data entry audits to ensure data integrity and adherence to processes and procedures.
• Investigate internal and external stakeholder concerns; perform research for issues coordinates and facilitates necessary actions to resolve concern as appropriate; when necessary, communicate directly for identification of service needs and address concern with appropriate written, verbal, or in‑person follow‑up.
• May perform delegated supervision on behalf of immediate supervisor and represent supervisor in his/her absence.
• Support leadership in the development, coordination, and reporting of Key Performance Indicators for the Department.
• Draft and prepare documents, including but not limited to, letters, memorandums, correspondence, manuals, spreadsheets, presentations, as needed.
• Represent the City at various civic, community, City Council, and city staff meetings when requested; organize and lead internal staff committee meetings as needed.

• Create reports used for billing, customer communication, and State reporting.
• Makes recommendations for rate setting for commercial & industrial utility customers.
• Receive, research, and respond to requests for public information.
• Assist senior management with development and monitoring of program/project budgets.
• Generate and analyze including, but not limited to, performance metrics, trends, data reports, and department information; provide summaries and recommendations to support senior management in strategic planning, resource allocation, and data‑informed decision making.

None.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Performs preventive maintenance on tools and equipment; ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Promptly reports unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor.

• Safety Sensitive (Subject to random drug testing):
  No.
• Tools/Equipment Used:
  Standard office equipment, including computer and peripherals.
• Posture:
  Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion:
  Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting:
  Occasional lifting and carrying (no more than 10 pounds).
• Environment:
  Works in an office setting; occasionally…