Internal Service Advisor

Overview

The Internal Service Writer plays a critical role in supporting the service department by coordinating and managing repair orders for dealership-owned inventory, warranty claims, and pre-delivery inspections. This role ensures that internal service operations run efficiently, documentation is accurate, and work is completed in a timely manner. The Internal Service Writer works closely with technicians, service managers, and other departments to maintain high standards of quality and efficiency.

• Create and manage repair orders for dealership-owned inventory, including new RVs, trade-ins, and warranty work.
• Accurately document all required repairs, parts, and labor for internal service jobs.
• Ensure all repair orders are closed promptly and meet dealership and manufacturer requirements.

• Work with service technicians and managers to prioritize and schedule internal service work.
• Coordinate pre-delivery inspections (PDIs) to ensure units are ready for sale or delivery on time.
• Communicate with sales and inventory teams regarding the status of units undergoing service.

• Process warranty claims with manufacturers, ensuring all required documentation is submitted accurately and on time.
• Stay up-to-date with manufacturer guidelines and policies to ensure compliance.
• Monitor and track warranty payments and address any discrepancies.

• Maintain accurate records of all internal service activities, including repair orders, warranty claims, and parts usage.
• Generate reports on internal service performance, including turnaround times and costs.
• Assist in maintaining inventory records for parts used in internal repairs.

• Review completed repairs to ensure they meet dealership and manufacturer standards.
• Address any issues or discrepancies identified during quality control checks.

• Act as a liaison between the service department, sales team, and inventory management.
• Provide regular updates to relevant departments on the status of internal service work.

• Education:
  
  High school diploma or equivalent (required); additional training in automotive or RV service writing (preferred).
• Experience:
  
  1–2 years of experience in a service writing or administrative role, preferably in the RV or automotive industry.
• Familiarity with RV systems, repair processes, and warranty guidelines is a plus.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in service management software and basic computer applications.
• Attention to detail and accuracy in documentation.
• Ability to work collaboratively with multiple departments.

• Competitive hourly wage or salary, with potential for performance-based bonuses.
• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.