LTCR HCS Manager II

Overview

Texas Health and Human Services Commission (HHSC) is soliciting applicants for the position of HCS Manager II. The role is a full‑time exempt managerial position located in Denton, TX, with eligibility for telework.

Salary Range: $7,474.40–$8,304.83 per month. Closing Date:
October 4, 2026.

• Supervise regional team members and coordinators in investigations and certification surveys for Home and Community‑based Services (HCS) and Texas Home Living (TxHmL) Medicaid Waiver Programs.
• Ensure completion of visits and data entry within required time frames and meet federal and state guidelines, protocols, and performance measures.
• Coordinate on‑site visits for investigations of abuse, neglect, or exploitation, complaints, and deaths of individuals in the HCS and TxHmL programs.
• Plan, assign, and supervise the work of staff, including scheduling, monitoring output, and maintaining compliance with policies and procedures.
• Plan and monitor staff training, develop staff through mentoring, conferences, and performance appraisals.
• Evaluate program effectiveness through reviews of statistics, reports, and quality assurance activities, and recommend improvements.
• Serve as a liaison for complex issues with agency staff or external entities; provide oversight during emergency contract actions.
• Be available for on‑call duties for emergencies and to testify at hearings or court proceedings as required.

• Bachelor’s degree from an accredited four‑year college or university.
• Minimum of 2 years of supervisory or managerial experience, preferably with HCS and TxHmL program providers.
• Experience in quality assurance review of documents and reports, monitoring compliance with policies and procedures, and developing schedules or priorities.
• Preferred: meets federal Qualified Intellectual Disability Professional requirements.
• Valid driver’s license and reliable transportation for up to 35% travel, including occasional overnight or weekend trips.
• Background check clearance; additional licensing checks for certain healthcare roles.

• Knowledge of HCS/TxHmL waiver programs, abuse reporting and investigation procedures, and relevant federal, state, and local regulations.
• Ability to work with diverse stakeholders, build positive professional relationships, and achieve compliance with procedures.
• Strong organizational skills to set priorities, meet deadlines, and manage multiple projects.
• Proficient in oral and written communication, interviewing, and presenting findings.
• Ability to coach and develop staff performance, provide encouragement and training.
• Skill in developing guidelines, procedures, rules, and regulations; approving schedules and priorities.

• Work hours may extend beyond standard Monday‑Friday 8:00 a.m.–5:00 p.m.; overtime and on‑call duties may be required.
• Travel required up to 35% of the time, primarily during the day; overnight and weekend travel occasional.
• All applicants must pass a fingerprint criminal background check.
• Active or former licensed nursing facility administrators, certified nurse aides, or medication aides will undergo further licensing and employee misconduct registry checks before hiring.
• Employees are not permitted to work at HHSC‑regulated facilities or providers after accepting the position.
• Employment subject to state and agency telework policies; telework eligibility is at supervisor’s discretion.

HHSC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veterans’ status.

All applicants must be eligible to work in the United States. Texas State law shall govern employment relationships.