Order Management Coordinator

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

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Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:

Health & Wellness:Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/, pet insurance, EAP

Financial:401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance;field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility:Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth:Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities

Additional Benefits:Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note:

benefits eligibility may be based on employment status, tenure, location, or other factors

Classification:

Non-Exempt Hourly

Location:

Schedule:

Monday through Friday, 8:00 a.m. to 5:00 p.m., onsite five days per week.

Work environment:

Non-temperature controlled Warehouse;
Exposure to heat and cold.

Job Summary:

The Coordinator, Order Management, is responsible for managing customer orders throughout the complete manufacturing lifecycle for Telamon's Shelter Manufacturing and Assembly Center (SMAC) located in Denton, Texas. This position serves as the primary coordination point between customers, Project Management, Engineering, Procurement, Manufacturing, Warehouse Operations, Logistics, and Finance to ensure ILA shelters, cabinets, and associated equipment are delivered accurately, on schedule, and in accordance with customer requirements.

This is an in-office position that requires daily collaboration with manufacturing personnel and cross-functional teams to support production schedules, customer commitments, and operational excellence.

Essential Duties and Responsibilities

Receive and process customer purchase orders, releases, and order revisions within Oracle ERP and associated business systems.

Coordinate customer orders from receipt through manufacturing, assembly, testing, shipment, and final delivery.

Manage production order status for ILA shelters, telecommunications cabinets, and related products manufactured within the SMAC.

Coordinate daily with Engineering, Procurement, Manufacturing, Warehouse, Logistics, Quality, Finance, and Project Management teams to ensure customer delivery commitments are achieved.

Maintain accurate production schedules, shipment schedules, and backlog reporting.

Monitor customer requested delivery dates and proactively communicate schedule changes or risks.

Coordinate material availability and work with Procurement to resolve shortages impacting production.

Work closely with Manufacturing Supervisors to prioritize production based upon customer commitments and project schedules.

• Serves as a key cross-functional coordinator between Manufacturing, Operations, Engineering, Procurement, Logistics,…