Customer Service Representative

Who We Are

Glass Doctor of North Texas is a fast-growing glass installation company serving the DFW area. We specialize in residential, commercial, and auto glass solutions and pride ourselves on professionalism, speed, and customer satisfaction.

We move quickly. We solve problems. We take ownership.

We operate at a HIGHER standard - in our service, in our work ethic, and in how we treat people.

If you thrive in a high-energy environment and love juggling tasks while keeping customers happy , keep reading.

Our Code of Values

We don't just talk about culture , we live it.

We operate at a HIGHER standard by being:

• Here to Serve - Customers and teammates come first.
• Integrity in All Dealings - We do the right thing, even when no one is watching.
• Growth Mindset - We are coachable, adaptable, and always improving.
• Hard Work, Hard Play - We hustle, and we celebrate wins.
• Elite Performance - Good is not good enough. We aim to be the best.
• Respect - We treat everyone with professionalism and care.

If these values don't resonate with you, this won't be the right fit. If they do - we'd love to meet you.

Position Overview

We are looking for a multitasking, detail-oriented, and genuinely friendly Customer Service Representative to be the front line of our company. This role is critical to keeping jobs organized, customers informed, and projects moving forward smoothly.

This is not a "sit back and answer phones" job.

This is a high-impact role that requires:

• Strong communication skills
• Critical thinking
• High attention to detail
• The ability to manage multiple priorities at once

You will be the calm voice, the organized mind, and the professional presence that customers trust.

What You'll Do

• Answer inbound calls and respond to customer inquiries
• Enter and update job information accurately in our system
• Confirm appointments and follow up with customers
• Review job details to ensure accuracy and completeness
• Communicate clearly with customers about timelines and expectations
• Handle customer concerns professionally and proactively
• Support leadership with administrative and operational tasks

Qualifications

• Comfortable using scheduling software / CRM systems
• Strong typing and data entry skills
• Ability to work in a fast-paced environment
• Professional phone presence
• Strong organizational skills
• A positive, team-first attitude

Job Details

• Schedule:
  
  Monday-Friday 7:30 AM - 4:30 PM with rotating Saturdays
• 30-40 hours per week
• Room for advancement , many of our leaders started as CSRs
• Pay $18-$20 per hour

We believe in Having Fun in the Process.

We celebrate wins and create a workplace people enjoy coming to , from Happy Hours to Rangers games to our annual Christmas Party.

If you're looking for a stable company, clear expectations, strong leadership, and the opportunity to grow while performing at a HIGHER level , this could be your next move.