Customer Service Rep; University Dr

Position: Customer Service Rep(08785) - 2317 W University Dr
Company Description

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

* Respond to customer inquiries via phone, email, and in-person interactions

* Address and resolve customer complaints in a timely and professional manner

* Process orders, refunds, and exchanges accurately

* Maintain up-to-date knowledge of products, services, and company policies

* Collaborate with other departments to ensure customer satisfaction

* Document customer interactions and update customer records in our system

* Identify and escalate complex issues to appropriate team members when necessary

* Contribute to a positive team environment and support colleagues as needed

Qualifications

* Excellent verbal and written communication skills

* Strong problem-solving abilities and attention to detail

* Proficiency in customer service software and basic computer skills

* Ability to multitask and prioritize in a fast-paced environment

* Patient and empathetic approach to customer interactions

* High school diploma or equivalent

* Previous customer service experience preferred

* Ability to work on-site at our Denton location (2317 W University Dr)

Additional Information

WORK CONDITIONS

Exposure to:

* Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

* In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas

* Extreme weather conditions including

* temperatures ranging from 0 degrees up to 110 degrees outside

* Rain, fog, sleet, snow, ice, wind, dust, and more

* Sudden changes in temperature in work area and while outside

* Fumes from food odors

* Exposure to cornmeal dust

* Cramped quarters including walk-in cooler

* Hot surfaces/tools from oven and hot plates up to 500 degrees or higher

* Sharp edges and moving mechanical parts

SENSING :

* Talking and listening on telephone

* Near and mid-range vision for most in-store tasks

* Depth perception

* Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS :

* The ability to direct activities

* Perform repetitive tasks

* Work alone and with others

* Work adequately under stress

* Meet strict quality control standards

* Work well with others

* Satisfy unhappy customers

* Analyze and compile data

* Make judgments and decisions

* Problem Solving

PHYSICAL REQUIREMENTS

* Standing

* Most tasks are performed from a standing position

* Height of most work surfaces is between 36 and 48 inches

* Walking/Jogging/Running

* For short distances or for short durations

* Sitting

* Paperwork is normally completed in an office at a desk or table

* Lifting

* Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

* Cases are usually lifted from floor and stacked onto shelves up to 72" high

* Carrying

* Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

* Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

* Pushing

* To move trays which are usually placed on dollies

* A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push

* Climbing

* Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

* Stooping/Bending

* Forward bending at the waist is necessary at the pizza assembly station

* Toe room is present, but workers are unable to flex their knees while standing at this station

* Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day

* Forward bending is also present at the front counter and when stocking ingredients

* Crouching/Squatting

* Performed occasionally to stock shelves and to clean low areas

* Reaching

* Reaching is performed continuously; up, down and forward

*…