Community Assistant

Overview

Company: Yugo USA
Community: Forum at Denton Station
Job Title: Community Assistant
Position Type: Part-time / Hourly / On-Site
Compensation: $10.00 / hour

The Community Assistant (CA) role is a leadership and career development opportunity that supports a vibrant living environment within a student housing apartment community. CAs are integral to the marketing and leasing process in their communities. Once residents have leased, CAs assist with various needs, promote community engagement, and help maintain a safe and inclusive atmosphere. The Community Assistant serves as a resource, provides customer service, and contributes to the overall well-being of residents.

• Customer Service:
  Provide exceptional service to residents, prospective residents, and guests. Create a welcoming and inclusive atmosphere by addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Resident Support:
  Assist residents with inquiries, concerns, and requests. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to campus resources when necessary.
• Leasing & Marketing:
  Participate in the leasing and marketing process, including outreach marketing, social media strategy, tours, and handling digital inquiries, calls, and visits. Involved in multiple elements of the sales process.
• Community Engagement:
  Develop and implement activities and programs that foster community spirit and resident involvement. Collaborate with fellow CAs and staff to promote diversity and inclusion and personal growth.
• Administrative Duties:
  Manage resident inquiries, maintain accurate resident records and documentation, coordinate room assignments, move-ins, and move-outs, and help maintain bulletin boards and communications channels.
• Safety and Security:
  Promote a safe living environment by enforcing policies, reporting maintenance issues and safety concerns, and assisting with emergency response procedures.
• Team
  
  Collaboration:
  
  Work with staff to ensure seamless operations and a cohesive community. Participate in meetings and training; support Resident Directors and other staff as needed.
• Participate in the turn process.
• Additional responsibilities may be assigned based on community and institutional needs.

• Strong communication and interpersonal skills; ability to work with diverse groups. Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Current account in good standing (if current resident).

• Customer Service - Manages difficult or emotional customer situations; responds promptly to needs; seeks feedback to improve service; meets commitments.
• Interpersonal Skills - Resolves conflicts constructively; maintains confidentiality; listens actively; remains open to others' ideas.
• Leadership - Inspires and motivates others; accepts feedback; recognizes others appropriately.
• Teamwork - Balances team and individual responsibilities; fosters a positive team spirit; supports collective goals.
• Diversity - Demonstrates knowledge of EEO policy; respects cultural differences; promotes a harassment-free environment.
• Professionalism - Communicates tactfully; acts with respect; follows through on commitments.
• Ethics - Demonstrates integrity and trustworthiness; upholds organizational values.
• Attendance/Punctuality - Maintains reliable attendance and punctuality.

This position offers competitive compensation and opportunities for advancement and growth.

• Frequently required to stand and walk
• Continually required to sit
• Continually required to use hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to outside weather conditions
• Moderate noise level in the work environment
• Occasionally lift and/or move up to 25 pounds

Exciting news:
Campus Advantage is now part of Yugo. In September 2025, Campus Advantage joined forces with Yugo to create a powerful presence in student housing.