Student Experience Representative, UNT One Stop

Title: Student Experience Representative, UNT One Stop

Employee Classification: Student Experience Rep

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Management
-Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary:

FTE: 1.000000

Retirement Eligibility: TRS Eligible

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Representative position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Representative position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

The position enables individuals to develop solutions for complex situations, thrive in a team environment, and systematically improve the student experience in partnership with our vast array of UNT campus partners. This position will work alongside Front Counter, Contact Center, and Student Money Management Center staff and student employees of the UNT One Stop.

A minimum of one year of experience working with students or customers in a service-oriented environment.

• Excellent interpersonal, written, and verbal communication skills.
• Ability to problem-solve, multi-task, and organize in a fast-paced collaborative environment.
• Ability to effectively communicate.
• Proficiency in Microsoft Office and within administrative systems (ERP/student administrative systems, Customer-Relationship Management, and other student services software).
• Unwavering passion for helping others.
• Demonstrated commitment to systemically improve the student experience.

• Ability to deliver exceptional customer service to a large customer base while remaining agile in a unit that is growing and adapting to customer needs.
• Ability to consistently deliver exceptional customer service in person, by phone, through virtual services, and by electronic communications.
• Ability to work both independently and with a group, and to develop and maintain positive and effective working relationships with all coworkers.
• Strong attention to detail and analytical skills. A dynamic ability to grow with a new, fast-paced organization.

• Provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions. Contact may be by phone, in person, or virtually (case management/virtual appointment).
  
  Tasks require analysis and compilation of administrative and situation data across multiple sources in order to research solutions and partner with internal and external partners to develop solutions.
• Promotes a positive work environment for all…