Customer Service Agent

Join the GEICO Denton Local Office sales team as a Customer Service Representative. You will provide customer service support, handle policy changes, and schedule appointments.

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Respond to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Assist with outbound calls.
• Perform additional administrative tasks.
• Other duties as assigned.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-through and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Excellent Communication/interpersonal skills.

• Long-term opportunity to grow with an established company.
• Mentorship from an experienced agent with an interest in your success (promotion opportunities).
• We may pay you to train for your state insurance license and pay for your state licensing exam.
• Full time or part time with PTO – we accommodate schedules for school, college & family life.
• Team atmosphere in a professional office setting with supportive colleagues.
• Hourly base salary with unlimited commission opportunities after training and licensure.
• Well above minimum-wage base based on experience.