Retail Sales Associate

Responsibilities

• Creates a friendly and welcoming environment by greeting and offering assistance to customers.
• You are the face to the customer, ensuring they remain the top priority while balancing tasks and routines.
• Smiles and says hi; greets all customers and associates, assists in a friendly, courteous manner, and adheres to the “Yes We Can” policy while efficiently resolving customer questions and requests.
• Consistently uses the 5‑step GREAT program while interacting with customers:
• Greets and engages the customer
• Requests credit
• Explains savings
• Asks to complete the survey
• Thanks the customer
• Able to learn and adapt to current technology to assist customer needs.
• Delivers the highest level of customer service through effective problem solving.
• Solicits, opens, and activates Kohl’s Charge applications and loyalty programs.
• Ensures that all cash handling procedures are done in accordance with policy and procedure.
• Completes transactions accurately and efficiently while engaging customers.
• Flexible and willing to cross‑train and work in other areas of the store, as needed.
• Adheres to Kohl’s policy and procedures.
• Maintains regular attendance.