Customer Care Associate - Nationals/Strategic
Job in
Denton, Denton County, Texas, 76205, USA
Listed on 2026-06-03
Listing for:
ESAB
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine. We’re looking to hire a talented Customer Care Associate based in Denton, Texas.
Reporting to the Customer Care Supervisor, the Customer Care Associate is responsible for delivering exceptional, end-to-end customer support to ESAB’s top key high-priority customers. This role focuses on building long-term relationships, resolving complex customer issues, and ensuring a seamless and elite customer experience.
Primary Duties Maintain strong, positive relationships with high-priority customers
Serve as the single point of contact for key accounts
Investigate, analyze, and resolve customer concerns
Manage high volume of inbound calls
Respond to inquiries related to orders, quotes, deliveries, returns, warranties
Process orders using SAP and CRM systems
Track customer interactions and escalations
Demonstrate strong problem-solving and multitasking skills
Analyze reports and support KPIsMaintain knowledge of systems and ISO compliance
Provide feedback on escalations and service issues
Qualifications1–2 years’ experience in customer service or CSR role
High school diploma required; bachelor’s degree preferred
Fluent in English Strong communication and phone skills
Ability to manage multiple priorities
Experience with SAP, CRM systems, Cisco preferred
Understanding of inventory, pricing, and credits
Ability to work Monday–Friday shifts, and overtime as needed
Working Conditions Prolonged computer and desk work
Use of office productivity tools
High call volume environment
Collaboration across departments
Standard office environment
Please note that we are unable to provide visa sponsorship for this position now or in the future.
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Position Requirements
10+ Years
work experience
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