Customer Care Associate - Nationals​/Strategic

Customer Care Associate

Reporting to the Customer Care Supervisor, the Customer Care Associate is responsible for delivering exceptional, end-to-end customer support to ESAB’s top key high-priority customers. This role focuses on building long-term relationships, resolving complex customer issues, and ensuring a seamless and elite customer experience.

• Maintain strong, positive relationships with high-priority customers
• Serve as the single point of contact for key accounts
• Investigate, analyze, and resolve customer concerns
• Manage high volume of inbound calls
• Respond to inquiries related to orders, quotes, deliveries, returns, warranties
• Process orders using SAP and CRM systems
• Track customer interactions and escalations
• Demonstrate strong problem-solving and multitasking skills
• Analyze reports and support KPIs
• Maintain knowledge of systems and ISO compliance
• Provide feedback on escalations and service issues

• 1–2 years’ experience in customer service or CSR role
• High school diploma required; bachelor’s degree preferred
• Fluent in English
• Strong communication and phone skills
• Ability to manage multiple priorities
• Experience with SAP, CRM systems, Cisco preferred
• Understanding of inventory, pricing, and credits
• Ability to work Monday–Friday shifts, and overtime as needed

• Prolonged computer and desk work
• Use of office productivity tools
• High call volume environment
• Collaboration across departments
• Standard office environment

Please note that we are unable to provide visa sponsorship for this position now or in the future.