Customer Services Representative

Overview

Join our dynamic Helpdesk team in Denton as a Customer Services Representative, serving as the frontline liaison for clients reporting maintenance and repair issues across a diverse portfolio of sites.

• Shift Pattern:
  Rolling 4 days on, 4 days off (12 hours 07:00–19:00)
• Weekend Work:
  In line with roster on days

• Serve as the first point of contact for customer issues via phone and email using our contact centre software
• Accurately log and track maintenance and repair requests in our CAFM system
• Coordinate with internal teams and external contractors to schedule timely repairs
• Keep customers informed with regular updates on the status of their requests
• Deliver professional, empathetic, and solution‑focused communication at all times
• Monitor open cases and follow up to ensure prompt resolution
• Maintain detailed records of all interactions and service outcomes
• Contribute to continuous improvement by identifying recurring issues or process inefficiencies

• Proven experience in customer service
• Strong written and verbal communication skills
• Exceptional attention to detail
• Ability to stay calm and professional under pressure
• Willingness to work 12‑hour shifts on a rolling 4‑on, 4‑off schedule

• Familiarity with CAFM systems (Maximo preferred)
• Experience in Facilities Management, maintenance, or engineering
• Previous call handling experience in a maintenance environment

• 26 days holiday + bank holidays
• Generous pension contribution
• Life assurance
• Additional training and development