Customer Service Representative I - Solid Waste

This listing closes on 7/29/2026 at 11:59 PM Central Time (US & Canada).

Employer

City of Denton

Salary

$20.20 - $26.27 Hourly

Location

Denton, TX

Job Type

Full-Time

Job Number

26-00259

Department

Solid Waste

Division

Solid Waste
- Administration

Opening Date

07/21/2026

Closing Date

7/29/2026 at 11:59 PM Central Time (US & Canada)

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Responsible for assisting City of Denton customers by phone, electronically, and in person with payments, inquiries, and service requests in a friendly and professional manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DUTIES

• Handle heavy phone traffic for departments Citywide.
• Perform routine office duties, including but not limited to, providing phone, electronic and face-to-face support to customers, appropriately directing internal and external customers, processing drop box payments, posting payments and handling incoming and outgoing mail.
• Assist with interdepartmental cash and reporting/tracking functions.
• Receive, maintain, and account for monies and provide payment receipts; ensure compliance with the City of Denton and applicable department internal cash handling policies.
• Account for and balance cash drawer daily, prepare daily deposit for the bank and ensure compliance with the City of Denton and Customer Service internal cash handling policies; keep accurate records and update personal data on accounts in the billing, as needed.
• Process commercial account set ups; validate Tax IDs.
• Assist with projects and performs back-office assignments, as needed.
• Assist peers with questions, errors, and escalated customer issues.

• Process internal and external customer requests, including but not limited to, weigh-in and weigh-out customers on Weigh Station scales, identify and screen waste materials being delivered to the landfill, and help customers understand waste disposal and Solid Waste rules and regulations.
• Receive, maintain, and account for monies for Solid Waste Landfill customers, accepts card payments, authorize billing of charge account customers, and issue receipts; assist with active/inactive delinquent Solid Waste accounts collections.
• Enter accurate data into the Weigh Station software, including but not limited to landfill records; produce and verify of reports.
• Assist with new application(s) and computer information system modification(s) and upgrade(s) testing, as needed.
• Assist at Home Chemical Collection (HCC) Division, including but not limited to, greeting customers, screen and identify materials being delivered, educate customers on accepted materials, sort and process non-hazardous materials, restock, and clean, as needed.
• Serve as a back-up to Team Leads or Weigh Station Supervisor in their absence.

• None.

EDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS

• High School diploma or equivalent; and,
• One (1) year customer service experience; and,
• Six (6) months of cash handling experience,

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

• Knowledge of applicable Federal, State, and Local Government laws,ordinances,and regulations.
• Skill in moderate problem solving; identifying problems and reviewing related information to develop, evaluate options, and implement solutions.
• Skill at the intermediate level, working with applicable Microsoft Office 365 products, and other software systems to complete work.
• Skill in…