Customer Service Representative

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Customer Service Representative to join our team in North Central Texas. This role will be responsible for greeting and triaging customers as they enter the Workforce Center, managing customer flow, and serving as the primary point of contact between individuals and the services offered through Workforce Solutions of North Central Texas. The Customer Service Representative will provide an essential layer of support by assessing initial customer needs, delivering high-quality service, and ensuring warm handoffs to appropriate staff for further assistance.

This position reports directly to the Center Manager and plays a vital role in creating a welcoming and efficient experience for all customers and supporting seamless service delivery across the Center.

• Serve as the primary initial liaison between customers and services provided within the Centers
• Assist customers with Work In Texas registration, general computer use, and online assessments in the Centers
• Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
• Greet visitors warmly and make sure they are comfortable
• Deliver dynamic presentations both in-person and virtually
• Create workshop schedules and invite partners to present (based on the needs of participants)
• Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals to appropriate programs.
• Administer and proctor, employer tests, and basic skill assessments such as CASAS or TABE to evaluate literacy and skills levels.
• Ensure customers are completing Call customers waiting for a space to meet and book them a room to meet in
• Ensure the resource area is tidy and welcoming for customers
• Coordinate office activities
• Critique resumes or letter of introduction as well provide job search assistance and resources to individuals in the resource room
• Re-engage customers by discussing the range of available services