Non-Student Booth Attendant

Title: Non-Student Hourly Booth Attendant

Employee Classification: Non-Pos Hourly Posting Code

Campus: University of North Texas

Division: UNT-VP Finance & Admin

Sub Division-Department: UNT-Parking & Transportation

Department: UNT-Transportation Services-152520

Job Location: Denton

Salary: $16.00 an hour

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The Parking & Transportation department supports the university community by promoting safe, accessible, and efficient parking and transportation services across campus. Parking & Transportation Attendants play a key role in these efforts by assisting with parking enforcement, providing exceptional customer service, and serving as a visible resource for students, faculty, staff, and visitors. Through daily interactions with the campus community, attendants help maintain orderly parking operations, support transportation initiatives, and contribute to a welcoming and well-managed campus environment.

The Booth Attendant serves as a primary point of contact for individuals visiting the University of North Texas (UNT) and plays an important role as an ambassador for the university. This position provides exceptional customer service to students, faculty, staff, visitors, parents, university officials, and community members while assisting with parking-related needs and questions.

The successful candidate will provide exceptional customer service to students, faculty, staff, and campus visitors while supporting safe and efficient parking operations in a fast-paced environment. Candidates should demonstrate professionalism, dependability, and the ability to assist the campus community during routine operations and special events.

• High school diploma or GED.
• Demonstrated customer service skills with the ability to interact professionally and courteously with students, faculty, staff, patients, visitors, and the general public.
• Strong verbal communication and interpersonal skills.
• Ability to follow established policies, procedures, and safety protocols.
• Basic computer skills and ability to learn parking management software, handheld devices, and payment systems.
• Ability to exercise sound judgment and resolve routine customer concerns in a professional manner.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Ability to identify, document, and report parking violations, safety hazards, maintenance issues, and security concerns.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events.
• Successful completion of required background checks.

• Excellent customer service and interpersonal communication skills.
• Ability to listen carefully, understand customer needs, and respond appropriately and professionally.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and professional when dealing with difficult situations, complaints, or high-pressure circumstances.
• Ability to follow written and verbal instructions, policies, procedures, and established guidelines.
• Working knowledge of parking rules, regulations, policies, and procedures, or the ability to quickly learn and apply them.
• Ability to quickly develop and maintain knowledge of campus geography, buildings, parking areas, and frequently used campus locations.
• Ability to provide accurate way finding and general campus information.
• Ability to perform basic mathematical calculations.
• Ability to recognize and appropriately respond to unusual, suspicious, or potentially unsafe activity.
• Ability to…