Call Center Representative - Oral Surgery; Bilingual

Specialties Bilingual Call Center Representative
-Oral Surgery

Denton, TX

At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls to support our patients in creating a unique experience on the phone and in the practice.

Our Call Center Specialists work on answering inbound calls and calling patients when we receive referrals from the practice. Our role in the Call Center is to take inbound calls for oral surgery and orthodontics patients to schedule an appointment based on their needs. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

• High school diploma or equivalent
• Proficiency using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English & Spanish
• Dental experienced preferred but not required.

Job Type: Full-time

Starting Pay: $13/hour

Community Dental Partners is an Equal Opportunity and Affi... ... ...