SW & Recycling Businesses Account Coordinator

Responsible for assisting the Solid Waste Department’s commercial account customers with establishing adequate levels of waste and recycling collection services, providing waste reduction, recycling and waste disposal information, and ensuring customer satisfaction.

• Performs waste & recycle audits for current Solid Waste customers to ensure proper levels of waste collection and recycling services
• Responsible for increasing Denton’s commercial recycling accounts to help obtain City and Departmental waste diversion goals
• Prepares reports which include compiling data, analyzing results, illustrative materials, and writing and/or telling success stories
• Educates commercial customers on the recycling program in efforts to reduce contamination
• Assists current and prospective Denton Commercial Solid Waste and Recycling customers
• Responds to requests and inquiries from customers regarding commercial Solid Waste and Recycling services
• Submits bids for large commercial recycling accounts
• Assists Solid Waste Field Support and Utilities Customer Service to investigate Commercial Solid Waste and Recycling service issues; ensures high levels of customer satisfaction
• Collaborates with Commercial Solid Waste and Recycling staff to design and deliver optimum waste collection service
• Consults with developers and planners during initial phases of new projects to ensure adequate planned space for waste and recycling collection services in commercial buildings
• Collaborates with other City of Denton departments regarding Solid Waste and Recycling’s needs when requests are received for public information/education projects

• Performs other duties as assigned
• Maintains regular and punctual attendance
• May require occasional evenings and weekends

• Bachelor’s degree in Business Administration, Marketing, Public Administration, or related fields, and a minimum of two (2) years of work experience in solid waste/recycling, customer service or similar industry
• High School diploma or GED equivalent with five (5) years of experience in solid waste or similar industry
• Any combination of education, experience, and/or certifications that will provide the necessary knowledge and skills to be effective

• Ability to communicate effectively both verbally and in writing
• Proficient in Microsoft Word, Excel, and Power Point
• Ability to form and maintain effective relationships with coworkers and customers
• Ability to perform all job duties in a manner that is consistent with the City of Denton’s mission to be a leader among cities in delivering outstanding quality services and products through citizen involvement, innovation and efficient use of resources

• Bilingual in Spanish and English
• Customer Service or Sales Experience

• Must have a valid Class “C” Driver’s License prior to employment (must obtain Texas Class “C” driver’s license within 90 days of hire per state law)
• Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
• Must be able to work outside of regular business hours, including weekends as required
• Must be able to work in all types of weather

• Sedentary – lifting no more than 10 pounds
• Light – lifting no more than 20 pounds; carry up to 10 pounds
• Medium – lifting no more than 50 pounds, carry up to 25 pounds
• Heavy – lifting no more than 100 pounds, carry up to 50 pounds
• Very Heavy – lifting more than 100 pounds, carry more than 50 pounds

Physical Demand Codes:
The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.

Codes for “how often”

• Y = Yes
• N = No
• E = extensive (100-70%)
• M = moderate (60-30%)
• I = infrequent (20-10%)
• A = almost never (