Bilingual Phone Operator​/Customer Service- Front Desk

Bilingual Phone Operator / Customer Service – Front Desk

Location: Denton, TX

Marathon Staffing is hiring a Bilingual Phone Operator / Customer Service – Front Desk to support clients and staff with friendly, accurate service. If you’re looking for a rewarding, stable opportunity, we encourage you to apply.

We’re committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms.

• Answer phones and greet visitors in a professional, welcoming manner
• Provide information to clients and assist with routing questions to the right team
• Support clients with benefits-related intake by screening for eligibility and collecting required information and documents
• Assist with completing forms and help guide clients through the application and appeal process
• Act as a resource for benefits information to assigned staff and clients
• Follow federal, state, and local guidelines while maintaining accurate, confidential records

• Bilingual communication skills (ability to speak and understand both languages)
• Strong customer service and phone etiquette
• Comfort working with people and providing supportive, respectful guidance
• Attention to detail when collecting information and completing forms
• Ability to work with moderate supervision and use sound judgment when needed

• Opportunity to build a stable career
• Supportive team environment
• Inclusive workplace culture

Marathon is an equal opportunity employer.