Student Experience Specialist

Title: Student Experience Specialist

Employee Classification: Student & Program Specialist

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Management
-Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary: 40500.12

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Specialist in the One Stop Contact Center position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience.

The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The Student Experience Specialist in the One Stop Contact Center position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience.

The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

The Student and Program Specialist (Student Experience Specialist) provides support to students and families across the areas of financial aid, student accounting, registration and records, student money management center, enrollment, and admissions. The position enables individuals to develop solutions for complex situations, thrive in a team environment, and systematically improve the student experience in partnership with our vast array of UNT campus partners.

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Proficiency in Microsoft Office. Demonstrated ability to provide outstanding customer service. Demonstrated skill in verbal and written communications. Ability to establish and maintain effective working relationships. Ability to handle multiple priorities. Strong attention to detail.

Bachelor's degree or an equivalent combination of education and/or experience.

Experience working at UNT or a similar university. Working knowledge of student information systems (including but not limited to People Soft and Salesforce). Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting. Experience working with diverse populations of students, staff and faculty desired. Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.

Ability to meet expectations in a fast paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities. Proven ability to work effectively as a team…