Office Support Associate

Employee Classification: Office Support Associate

Campus: University of North Texas

Sub Division-Department: UNT-Texas Acad of Math & Sci

Department: UNT-TAMS-Dean's Off-143100

Job Location: Denton

FTE: 1.000000

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The Texas Academy of Mathematics and Science (TAMS) is a unique residential program for high school-aged Texas students who are high achievers and interested in mathematics and science. While living on campus in McConnell Hall, students in this two-year program complete a rigorous academic curriculum of college coursework at the University of North Texas (UNT). Instruction is by university faculty. There are no high school courses taught, but students enjoy many of the activities of high school and the company of age mates who are intellectual peers.

The Honors College is dedicated to enriching the undergraduate academic experience for the more than 2,000 talented, motivated, and well-prepared students who choose to be members. The goal of the Honors College is to help these students build an excellent foundation that prepares them for studying at the graduate level and establishing a fulfilling career.

Functions as a desk clerk in one of the on campus residence halls. This position maintains and implements the residence hall desk operations by providing effective and efficient service to student and staff through telephone, receptionist and clerical skills.

High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Advanced customer service skills. Knowledge of Microsoft Office. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple programs and assignments effectively.

Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships and offering excellent customer service. Knowledge of policies, practices, procedures and terminology of assigned function.

• Remains physically and mentally present at the desk, making the hall a secure place for underaged TAMS students through alertness, attentiveness, and monitoring of security camera feeds.
• Responds appropriately to situations and crises and follows up with proper documentation.
• Maintains accurate inventory of all residence hall keys throughout the year, including tracking room keys checked out to residents, following proper procedures for checking out common area keys, and requesting lock changes.
• Submits and follows up on work orders in a timely manner. Follows the proper procedures for handling maintenance emergencies that may arise. Within the scope of the position, takes initiative to keep the building attractive and in good condition.
• Ensures professionalism at the front desk by maintaining confidentiality in all student and staff matters, providing good customer service to students, staff, and guests, and keeping the desk area neat, clean, and attractive.
• Creates a welcoming environment by greeting residents and guests, building appropriate relationships with residents, and maintaining an interest in residents personal and academic wellbeing.
• Maintains positive working…