Senior Coordinator, UNT One Stop

Title:

Senior Coordinator, UNT One Stop

Employee Classification:
Sr Student & Pgrm Coordinator

Campus:
University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Management
-Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location:

Denton

Salary: 47232.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

Department Summary

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

Position Overview

The UNT One Stop provides integrated, student-centered support across enrollment and financial services functions within the Division of Enrollment. Team members assist students and families through multiple service modalities, including in person, telephone, online chat, case management, and virtual support platforms. The Senior Coordinator, UNT One Stop serves in a lead operational and student support capacity, providing advanced guidance and resolution for complex enrollment, financial, and student service matters that impact student progression, retention, and overall success.

This position is responsible for coordinating high-impact student support efforts across Admissions, Financial Aid & Scholarships, Registrar, Student Accounting, and related campus partners. The role exercises professional judgment, analyzes complex student situations across multiple systems and policies, supports operational continuity across service channels and locations, and assists with escalated case management, quality assurance, training support, and continuous process improvement initiatives. The position is expected to model exceptional customer service, foster collaborative relationships across the university community, and contribute to operational excellence within the UNT One Stop.

Minimum Qualifications

Bachelors degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.

Knowledge,

Skills and Abilities

Strong knowledge of student services, enrollment operations, and higher education administrative processes. Ability to interpret and apply complex institutional, state, and federal policies and procedures related to admissions, financial aid, student accounts, academic records, FERPA, and student support services.

Demonstrated ability to analyze and resolve complex student situations using sound judgment, critical thinking, and effective problem-solving skills. Ability to manage sensitive or escalated matters with professionalism, discretion, empathy, and accountability.

Strong organizational, verbal, and written communication skills, with the ability to manage multiple priorities in a fast-paced, high-volume environment. Ability to build collaborative working relationships across departments and provide professional support to student, faculty, staff, and family populations.

Proficiency with student information systems, CRM platforms, case management…