Senior Coordinator, UNT One Stop

Title: Senior Coordinator, UNT One Stop

Employee Classification: Sr Student & Pgrm Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Management
-Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary: 47232.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). The UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. The position will guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

The UNT One Stop provides integrated, student-centered support across enrollment and financial services functions within the Division of Enrollment. Team members assist students and families through multiple service modalities, including in person, telephone, online chat, case management, and virtual support platforms. The Senior Coordinator, UNT One Stop serves in a lead operational and student support capacity, providing advanced guidance and resolution for complex enrollment, financial, and student service matters that impact student progression, retention, and overall success.

This position is responsible for coordinating high-impact student support efforts across Admissions, Financial Aid & Scholarships, Registrar, Student Accounting, and related campus partners. The role exercises professional judgment, analyzes complex student situations across multiple systems and policies, supports operational continuity across service channels and locations, and assists with escalated case management, quality assurance, training support, and continuous process improvement initiatives.

Bachelors degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.

• Strong knowledge of student services, enrollment operations, and higher education administrative processes.
• Ability to interpret and apply complex institutional, state, and federal policies and procedures related to admissions, financial aid, student accounts, academic records, FERPA, and student support services.
• Demonstrated ability to analyze and resolve complex student situations using sound judgment, critical thinking, and effective problem‑solving skills. Ability to manage sensitive or escalated matters with professionalism, discretion, empathy, and accountability.
• Strong organizational, verbal, and written communication skills, with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• Proficiency with student information systems, CRM platforms, case management systems, queue management tools, and Microsoft Office applications.
• Ability to support process improvement efforts, contribute to training and operational documentation, and maintain accuracy across multiple systems and communication channels.
• Ability to work independently and collaboratively while maintaining a strong commitment to customer service, operational excellence, and student success.

• Experience working within an integrated student services or One Stop model supporting multiple enrollment and financial service functions.
• Experience managing complex student cases, escalations, or retention-focused student support initiatives.
• Working knowledge of student information systems and customer relationship management platforms, including systems such as People Soft, Salesforce, Wait Well, or related technologies.
• Experience supporting students across multiple service modalities,…