Associate Registrar

Associate Registrar Position Overview

This position is responsible for strategic oversight of Curriculum, Scheduling, and Transfer, including planning, organizing, and ensuring continuity and continuous improvement of processes, systems, and student services such as the maintenance and coordination of student, academic and curricular records to support enrollment and retention. The incumbent works on new initiatives with colleagues across campus related to enrollment and retention, oversees operations of multiple functional areas, and advises students, parents, faculty and staff about departmental and university regulations.

The position manages teams within the Office of the Registrar, collaborates across the division, and with faculty and staff throughout the University. It ensures accuracy and integrity of academic and student data, compliance with regulations, and collaboration to optimize enrollment and retention outcomes.

Bachelor’s degree and five or more years of progressively responsible experience in academic administration or a related field; or any equivalent combination of education, training and experience.

Master’s degree and a minimum of six years of increasing responsibility in higher education, particularly in a Registrar or Enrollment Management Office. Experience with higher education systems.

Demonstrated competency in administering services and operations in a college/university environment, including problem solving and change management; hiring, developing, supervising, and evaluating staff; providing high‑quality customer service; working collaboratively; exercising initiative, tact, diplomacy and professionalism; evaluating and resolving problems; establishing and motivating effective teams; managing conflict; keeping current with federal educational laws; and effectively using computers and information technology.

• Manages multiple functional areas within the Office of the Registrar, mentors staff, sets goals and creates action plans for efficiencies and quality service.
• Provides supervision and direction for continuous improvement and continuity of operations, mandated initiatives, procedures and policies, ensuring accuracy and compliance with all federal, state, and institutional regulations.
• Provides ongoing support for programs and systems that facilitate enrollment and retention, overseeing staff in assigned areas, including hiring, training, evaluation, coaching and development of professional and supervisory level staff.
• Plans and develops targeted communications and documentation related to student record maintenance, processes, procedures, events and operations for multiple audiences.
• Ensures productivity, collaboration and coordination across all areas of the Office of the Registrar.
• Engages with leadership across the university related to business processes and practices with academic and student data that impact enrollment and retention.
• Serves as the escalation point for complex issues or problems with operational functions or services, implementing proactive solutions.
• Documents core processes for operational efficiency, monitors compliance, risk management, and ongoing effectiveness of specific functional operations to recommend and implement organizational and procedural changes. Oversees training of the campus community related to Registrar processes and services.
• Assists the University Registrar in prioritizing and implementing multiple competing projects and managing staff resources to complete departmental responsibilities in a timely and efficient manner.
• Represents the University Registrar as an expert on registration, records, academic scheduling and support, and certification on a variety of university committees as requested.

Communicating with others to exchange information. Sedentary work that primarily involves sitting or standing.

No adverse environmental conditions expected.

Monday through Friday, 8:00 a.m. to 5:00 p.m. with some overtime.

This is a Security Sensitive Position.

Benefit…