Student Accounting Lead, A​/R Analytics & Comms

Student Accounting Lead, A/R Analytics & Comms Position Overview

The Student Accounting Lead supports student financial success by leading operational and outreach efforts related to past‑due student balances, enrollment retention, and financial resolution activities. This role serves as a functional lead for student account resolution processes, enrollment cancellation operations, targeted outreach campaigns, and cross‑functional coordination efforts that support institutional enrollment and revenue goals. The position analyzes student account trends, monitors operational workflows, and helps identify process improvement opportunities to enhance service delivery, reduce enrollment disruptions, and improve the student financial experience through coordinated support with Student Accounting, UNT One Stop, Financial Aid, and the Student Money Management Center.

Student Accounting is deeply committed to delivering the highest quality of innovative student account and financial services to the UNT community, helping ensure UNT’s enrollment and financial success. Our team is responsible for assessing and collecting all tuition and fees, processing waivers, exemptions, veterans’ educational benefits, third‑party sponsor ships, tuition benefit programs, refunds, departmental deposit and financial services, and tax reporting.

• Enrollment Cancellation Duty – Responsible for management and coordination of payment deadline and enrollment cancellation operations for all enrolled students across academic terms in accordance with institutional practices and timelines.
• Targeted Outreach Campaigns – Coordinates implementation and tracking of targeted outreach campaigns for at‑risk student populations by reviewing account trends, operational data, and enrollment indicators to support re‑engagement, financial resolution, and continued enrollment.
• Operational Support for Financial Resolutions – Provides functional leadership and operational support for student accounts receivable processes, ensuring consistency, compliance, accuracy, and alignment with institutional policies, enrollment objectives, and regulatory requirements.
• Accounts Receivable Analysis – Analyzes student payment activity, cancellation trends, outreach outcomes, and past‑due account data to identify patterns, support operational decision‑making, and inform financial resolution and enrollment retention strategies.
• Accounts Receivable Process Improvement – Supports process ownership, workflow coordination, and continuous improvement efforts related to student account operations, financial resolution activities, enrollment cancellation processes, and student communication workflows.

Ability to analyze student account activity, operational trends, and financial resolution data to support decision‑making and outreach strategies. Ability to coordinate and monitor complex operational processes with a high degree of accuracy and attention to detail. Knowledge of customer service principles and the ability to deliver exceptional service to the student population through in‑person, phone, and electronic communication channels. Ability to interpret and apply institutional policies and procedures related to student accounts and enrollment operations.

Ability to identify process improvement opportunities and support implementation of operational enhancements. Ability to work independently and collaboratively while maintaining effective working relationships across departments.

Bachelor’s degree with three years work experience in accounting, billing/receivables or related business or any equivalent combination of education and/or experience.

Experience in student accounting, bursar operations, accounts receivable, enrollment‑related financial operations, or other higher education financial services areas. Experience supporting operational processes tied to student enrollment, payment deadlines, cancellation workflows, financial outreach, or account resolution activities is preferred. Experience reviewing operational reports, analyzing trends, coordinating…