Assistant Director, Financial Aid

Title: Assistant Director, Financial Aid

Campus: University of North Texas

Job Location: Denton

Salary: Commensurate with experience.

FTE: 1.000000

Retirement Eligibility: TRS Eligible

The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families.

This position is responsible for the operational management of an assigned team within Financial Aid and Scholarships (FAS). Duties include oversight of daily operations, internal and external communications, development and implementation of departmental assessments/measures of initiatives and programs, and regulatory compliance monitoring.

Bachelor's degree in a related field and four years of professional related experience; or any equivalent combination of education, training and experience.

Proficiency in MS Office. In-depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate. Ability to problem solve, multitask and organize in a fast-paced collaborative environment. Ability to effectively communicate. Develops and maintains effective working relationships. Remains current in profession.

Prior experience in financial aid administration. Thorough knowledge of federal and state rules and regulations related to the functional area. Thorough knowledge of University policies and procedures related to the functional area (or ability to rapidly assimilate). Prior supervisory experience. Prior experience with People Soft. Strong problem solving skills. Strong critical thinking skills. Ability to communicate effectively with populations verbally and in writing.

Obtain clearance to NSLDS within 30 days of hire.

• Supervise, mentor, and train the Case Management and Quality Assurance Team within the Financial Aid and Scholarship (FAS) office.
• Manage and document the Financial Aid and Scholarship quality assurance process for financial aid award adjustments due to changes in enrollment, aid received, and/or eligibility for aid program(s).
• Manage and document the Financial Aid and Scholarship case management process for internal and external customer service support and financial aid counseling.
• Assist in the training and mentorship of financial aid and applicable customer service staff regarding the financial aid and scholarship application process and eligibility for federal, state and institutional financial aid and scholarships.
• Serve as main point of contact for internal and external Financial Aid and Scholarship (FAS) presentation and event requests. Coordinate staff schedule for events.
• Manage the case management escalation process and work with the FAS leadership team to ensure timely resolution.

Communicating with others to exchange information.

No adverse environmental conditions expected.

Monday through Friday, 8-5 pm, with occasional nights/weekends.

This is a Security Sensitive Position.

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

For information regarding our Benefits, .

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities.

UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.