Program Advisor Associate

• Base Pay $24.00 - $24.00 / Hour
• Job Category Customer Experience
• Employee Type FT Non-Exempt
• Required Degree 2 Year Degree
• Manage Others No

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Professional Development Institute, Teaching Channel, Lavinia Group, and Keys to Literacy.

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach enables paraprofessionals, substitute teachers, and others seeking to become teachers to get the affordable, time-saving education they need to become licensed. Our program combines the convenience of online learning with a full year of face-to‑face mentorship during a teaching residency.

Notably, iteach is the only non-university educator preparation program to achieve accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Full-Time

Non-Exempt

Hourly

This is an in-office role located in Denton, Texas.

As a Program Advisor Associate at iteach, a division of K12 Coalition, you’ll work directly with individuals who are enrolled in the iteach program and actively pursuing teacher certification. Many of these candidates are paraprofessionals, career changers, or recent graduates preparing to enter the classroom. You’ll provide personalized support through calls, emails, and virtual meetings—answering questions, clarifying requirements, and helping them stay on track.

While your primary focus is on enrolled candidates, you may also occasionally support prospective candidates by answering initial questions or helping them navigate early steps in the certification process. Your role is key in ensuring candidates feel confident, informed, and supported throughout their journey.

The Program Advisor Associate reports directly to the Program Advisor Lead.

Serve as the primary point of contact for iteach candidates, responding to inbound calls and emails to guide them through the iteach program and teacher certification process.

Conduct personalized one‑on‑one advising sessions via Zoom, answering questions and helping candidates navigate their path to certification.

Stay current on program requirements, state certification guidelines, and application steps to ensure accurate and up‑to‑date advising.

Educate prospective candidates on the value of iteach’s alternative certification program, clearly communicating program benefits and addressing any concerns.

Support candidates throughout the application and enrollment journey, driving engagement and improving the conversion rate from “Applied” to “Enrolled.”

Maintain detailed records of candidate interactions, tracking progress and follow‑ups to ensure a seamless experience.

Collaborate with internal teams to share candidate feedback and contribute to ongoing program improvements.

Provide an exceptional customer service experience, ensuring every candidate feels supported, informed, and confident throughout their journey.

Other Duties:
Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Associate’s degree is required, Bachelor’s degree is preferred.

2-4 years of experience in a customer service, advising, or sales‑related role, preferably in an education or service‑oriented setting.

Strong written and verbal communication skills, with the ability to build rapport and connect with individuals through virtual channels (phone, email, chat).

Proven ability to manage multiple tasks, stay organized, and follow up on details in a fast‑paced environment.

Self‑motivated and able to work…