Unified Communications Engineer - IT Solutions

Unified Communications Engineer - IT Solutions

Provides high-level of technical support to the entire University for telecommunications systems and subsystems, via phone, computer access, and in person. The Unified Communications Engineer studies, designs, engineers, constructs, installs, and coordinates changes and upgrades of telecommunications equipment, cabling infrastructure and facilities. The Unified Communications Engineer will configure, administrate, design, install, and update UC, VoIP, Audiocodes Analog Gateways, Voicemail, network and telecommunications cabling, and Call Accounting voice telephony systems.

The Unified Communications Engineer actively works to analyze voice telephony, networking equipment, and WIFI/WAN network to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications. Work is performed under general supervision and performance is based upon completion of assignments and results obtained.

Reports to:

Manager, Platform & Unified Communications

Supervises:
No supervisory responsibilities

Provides high-level of technical support to the entire University for telecommunications systems and subsystems.

Assists the Manager of Unified Communications in providing quotes, makes standard recommendations, and provides system documentation.

Studies, designs, engineers, constructs, installs, and coordinates changes and upgrades of telecommunications equipment, cabling infrastructure, and facilities.

Analyzes, installs and maintains voice telephony (UC, VoIP, Audiocodes Analog Gateways, Voicemail, cabling infrastructure and Call Accounting voice telephony), networking equipment, and WIFI/WAN network to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improve communications.

Directs users to appropriate IT Solutions teams for support, development and training, and communicates to their supervisor, end user issues and concerns.

Experience with IP/SIP trunking, & Quality of service (QOS).

Performs other duties as requested.

Bachelor's degree required. Technology and network systems certification preferred. Additional job related experience/and/or education may substitute for the required education on a year-for-year basis.

Three years of job related work in networking or telecommunications, education environment highly preferred.

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

• Ability to maintain the security and integrity of the infrastructure.
• Knowledge of the theories, principles, practices, methods, and techniques used in telecommunications and electronics engineering.
• Familiarity and knowledge of inside plant and outside plant telecommunication infrastructure of design and installation in adherences to standards and practices established by the National Electrical Code (NEC).
• Familiarity and knowledge of design principles, applications, and physics of telephony, LAN/WAN/WIFI network, and cabling infrastructure and quality assurance concepts and procedures.
• Skilled in Statement of Work (SOW) bid documents for telecommunication quotes and proposals, makes standards recommendations, and provides system documentation.
• Skilled at maintaining inventory for telecommunications material, equipment, and systems.
• Skilled in troubleshooting voice and data systemic issues, documenting issues, and resolving problems to completion.
• Skilled in maintaining and correctly updating telephony databases of essential documentation of any and all changes performed.
• Skilled in proactively troubleshooting and implementing solutions to ensure that all information systems, products, and services meet organization standards and end-user requirements.
• Ability to configure, modify, backup, and restore telecommunications services, systems, and sub-systems.
• Ability to complete complex technical projects, given detailed specifications.
• Ability to work effectively under the supervision of others.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Ability to…