Guest Experience Manager

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Full Time Denton, TX, US

2 days ago Requisition

The Guest Experience Manager is responsible for all operational activities involved with bowling, gaming, and attraction operations. This position is tasked with training, developing, and coaching team members to ensure a quality entertainment experience, best-in-class guest service, and a top-notch guest experience. This position is also responsible for overseeing specific business functions including, but not limited to, ordering, staffing, inventory, and routine reporting.

KEY RESPONSIBILITIES:

• Oversee day-to-day operations of all entertainment and attractions.
• Uphold operational procedures, guest service standards, and safety protocols to ensure guest satisfaction.
• Interact with guests to ensure the best guest experience.
• Lead, support, and develop the guest services team.
• Manage staffing, training, and hiring for respective departments.
• Oversee inventory, ordering, and routine reporting.
• Delegate tasks and empower team members.
• Maximize in-center revenue.
• Conduct opening/closing duties, cash handling, and deposits.
• Other duties as assigned
• Demonstrate and reinforce Andy B’s Core Values:
  Teamwork, Service, Inspiring Fun, Excellence.

KEY REQUIREMENTS:

• Must be 18 years of age.
• Minimum of one-year cash handling and customer service experience required.
• Ability to motivate and lead a team.
• Genuine enthusiasm and competitive nature.
• Successful completion of food handling and alcohol certifications required by local and state governments within the first 90 days of employment.