Teller​/Accounts Representative

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated, and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well‑being of our customers while delivering a “Raving Fans” experience, for both customers and employees.

Are you ready to embark on a thrilling career in the banking industry? At Guaranty Bank and Trust, we’re more than just a bank—we’re a community of passionate individuals dedicated to making a positive impact. From personalized service to active community involvement, we support our neighbors in meaningful ways and want you to be a part of this fantastic journey.

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, we have been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and earned a 5‑star rating from Bauer Financial, Inc.

We are currently searching for the right person to join our team as a Full‑Time Teller/New Accounts Representative. This Personal Banker position combines both traditional teller and personal banker duties for a more holistic experience for our customers.

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin are secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Open new accounts, including consumer and business accounts.
• Take ownership of the customer experience, including onboarding and resolving service issues.
• Conduct some outbound sales activities such as meeting with local businesses and attending community events to establish visibility and drive business to the bank.
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contact new customers by phone to follow up, ensure satisfaction, resolve issues, and address additional financial needs based on the customer’s priorities.

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Adhere to all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

• Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills to meet our customers’ needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some evenings and Saturdays.

• High school degree or higher – required.
• Minimum 6 months of teller or new accounts…