Assistant Director, Financial Aid

Title: Assistant Director, Financial Aid

Employee Classification: Asst Director, Financial Aid

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Financial Aid & Schol-Gen

Department: UNT-Financial Aid-164860

Job Location: Denton

Salary: Commensurate with experience.

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families.

This position is responsible for the operational management of an assigned team within Financial Aid and Scholarships (FAS). Duties include oversight of daily operations, internal and external communications, development and implementation of departmental assessments/measures of initiatives and programs, and regulatory compliance monitoring.

Bachelor's degree in related field and four years of professional related experience; or any equivalent combination of education, training and experience.

Proficiency in MS Office. In depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate. Ability to problem solve, multitask and organize in a fast-paced collaborative environment. Ability to effectively communicate. Develops and maintains effective working relationships. Remains current in profession.

• Prior experience in financial aid administration.
• Thorough knowledge of federal and state rules and regulations related to functional area.
• Thorough knowledge of University policies and procedures related to functional area (or ability to rapidly assimilate).
• Prior supervisory experience.
• Prior experience with People Soft.
• Strong problem solving skills.
• Strong critical thinking skills.
• Ability to communicate effectively with populations verbally and in writing.

Obtain clearance to NSLDS within 30 days of hire.

• Supervise, mentor, and train the Case Management and Quality Assurance Team within the Financial Aid and Scholarship (FAS) office.
• Manage and document the Financial Aid and Scholarship quality assurance process for financial aid award adjustments due to changes in enrollment, aid received, and/or eligibility for aid program/(s).
• Manage and document the Financial Aid and Scholarship case management process for internal and external customer service support and financial aid counseling.
• Assist in the training and mentorship of financial aid and applicable customer service staff regarding the financial aid and scholarship application process and eligibility for federal, state and institutional financial aid and scholarships.
• Serve as main point of contact for internal and external Financial Aid and Scholarship (FAS) presentation and event request. Coordinate staff schedule for events.
• Manage the case management escalation process and works with FAS leadership team to help ensure timely resolution.

Communicating with others to exchange information.

No adverse environmental conditions expected.

Monday through Friday, 8-5pm, with occasional nights/weekends.

No

This is a Security Sensitive Position.

Applicants must submit a minimum of two…