Universal Banker II - Denton North, Texas

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full service, single point of contact in the branch for South State customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serve customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Know and understand the products and services offered by the Bank, including facts, features, benefits, regulations, price structure, and a simple definition of each service.
• Identify customer needs and expectations and seek opportunities to expand relationships by making referrals.
• Maintain a neat and professional personal appearance, in accordance with bank policy.
• Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer‑facing technology and enroll customers in self‑service options.
• Teller duties: process transactions for savings, checking, and loan accounts; maintain a neat and orderly work area; guide and train new tellers; allow customers access to safe deposit boxes; cash checks and process withdrawals within limits; sell certified checks; balance transactions daily; service/balance ATM; use branch capture system; follow policies and procedures to minimize errors and maintain workflow; follow security and audit procedures.
• FSR duties: open new deposit accounts; handle stop payments, wire transfers, and other maintenance functions within limits; explain policies and procedures; resolve customer problems with courtesy and discretion; direct challenging problems to appropriate sources; promote additional services; give business card when appropriate; maintain accurate branch records, reports, and correspondence.
• Ensure that branch records, reports and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

• 18 months of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include vault or back‑up vault duties.
• Has increased approval limits for teller transactions and signing off on checks.
• Other duties as assigned.

• High School diploma or equivalent.
• Cash handling, sales, and customer service experience; previous banking experience preferred.
• Good interpersonal, computer, and English language skills (read, write, speak, understand).
• Ability to read and comprehend bank regulations and policies.

• The South State Way New Team Member Orientation.
• Teller Foundations.
• Banker Foundations.
• All assigned Regulatory Compliance Training.
• Acknowledgement of all policies through Docu Sign as assigned.
• Additional training may be required depending on experience.

Must be able to lift up to 50 pounds.