Universal Banker II - Denton North, Texas

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full-service, single point of contact in the branch for South State customers’ financial requirements. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, regulations, price structure, and simple definitions.
• Able to identify customer needs and expectations by listening for clues and seizing opportunities to expand customer relationships by making referrals.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology with the ability to discuss and enroll customers in self‑service options.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Makes safe deposit box access available to customers.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Knows and follows the branch’s security and audit procedures and understands the operation of security devices.
• Knows and follows the branch’s policies and procedures for completing transactions, minimizing operational errors, and maintaining a proper workflow.

• Opens new deposit accounts and understands deposited products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance, viewing problems as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business, giving a business card if not already given.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.
• Knows and follows the branch’s security and audit procedures and understands the operation of security devices.

• 18 months of teller or cash handling experience and 6 months of customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Has increased approval limits in approving teller transactions and signing off on checks.
• Other duties as assigned.

• Education:
  
  High School…