Public Safety Communications Dispatcher

Summary

Applicants please note:
Once you've applied and met minimum qualifications, the following steps will be necessary to continue in the hiring process.

• Preliminary Interview Form
• Skills Testing
• Interviews
• Personal History Statement (25 pages)
• Polygraph Examination
• Psychological Evaluation
• Health Assessment and Drug Screen

Responsible for answering all incoming emergency 911 calls using a computer-aided dispatch system to assist police, firefighters, paramedics, and animal services officers, answering incoming administrative lines, and giving pre-arrival medical instructions to callers.

Depending on the experience and qualifications of the successful candidate, those applicants with more experience will be eligible to hire in at a higher rate that commensurate with their experience.

• Answers incoming 911, TTY emergency and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures
• Assigns calls and report numbers
• Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service
• Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched
• Confirms warrants for internal and external agencies
• Monitors multiple radio channels and dispatches appropriate public safety personnel.
• Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
• Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary
• Maintains the accurate status of each officer on patrol, firefighters, EMS, and animal services personnel, including times in and out of service and locations
• Documents all 800 MHz radio transmissions
• Runs wanted and/or stolen checks through the National and Texas computer systems for outstanding warrants or other Information. Confirms and relays information to originating officers
• Inputs and monitors teletype information, protective orders, and missing person reports from applicable regional, state, and national databases
• Sends teletypes, which includes entering, clearing, canceling, along with validating computer entries
• Obtains a variety of information for officers and/or applicable external police agencies, which may include: driver's license information, criminal histories, property information, and/or other related information
• Maintains familiarity with major streets, public buildings, industrial plants, and the general geographic layout of the City of Denton, Texas including reading and understanding maps
• Maintains regular and punctual on-site attendance

• Performs other duties as assigned

• High School diploma or GED equivalent
• Must be able to type at least 40 words per minute corrected

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job

• Ability to communicate effectively both verbally and in writing
• Ability to form and maintain effective relationships with coworkers and customers

• Bilingual in Spanish and English
• Prior experience as a Telecommunicator in a Law Enforcement Center

• Must pass a drug test, credit history check, criminal history background check, and social security number verification check
• Must pass the Criti Call Skills Assessment
• Must attend and successfully complete in-service training schools
• Must obtain NCIC Telecommunicator Certification, Emergency Medical Dispatch Certification, TCIC/NCIC Certification and TCOLE Certification within one (1) year of employment.
• Must have no Class A or Class B misdemeanor convictions in the past (10) years
• Must have no felony convictions
• Must pass polygraph exam, psychological exam, and credit check
• Must pass a hearing test
• Must pass a typing test with 40 words per minute corrected
• Must meet civilian hiring standards of the Denton Police Department
• A personal history statement must be submitted with each application (thorough background check)
• Must have…