Public Safety Communications Dispatcher

Summary Depending on the experience and qualifications of the successful candidate, those applicants with more experience will be eligible to hire in at a higher rate that commensurate with their experience.
* APPLICANTS PLEASE NOTE
* Once you've applied and met minimum qualifications, the following steps will be necessary to continue in the hiring process.
* Preliminary Interview Form
* Skills Testing
* Interviews
* Personal History Statement (25 pages)
* Background Investigation
* Polygraph Examination
* Psychological Evaluation
* Health Assessment and Drug Screen Responsible for answering all incoming emergency 911 calls using a computer-aided dispatch system to assist police, firefighters, paramedics, and animal services officers, answering incoming administrative lines, and giving pre-arrival medical instructions to callers. Essential Functions and Other Important Duties
* Answers incoming 911, TTY emergency and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures
* Assigns calls and report numbers
* Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service
* Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched
* Confirms warrants for internal and external agencies
* Monitors multiple radio channels and dispatches appropriate public safety personnel.
* Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
* Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary
* Maintains the accurate status of each officer on patrol, firefighters, EMS, and animal services personnel, including times in and out of service and locations
* Documents all 800 MHz radio transmissions
* Runs wanted and/or stolen checks through the National and Texas computer systems for outstanding warrants or other Information. Confirms and relays information to originating officers
* Inputs and monitors teletype information, protective orders, and missing person reports from applicable regional, state, and national databases
* Sends teletypes, which includes entering, clearing, canceling, along with validating computer entries
* Obtains a variety of information for officers and/or applicable external police agencies, which may include: driver's license information, criminal histories, property information, and/or other related information
* Maintains familiarity with major streets, public buildings, industrial plants, and the general geographic layout of the City of Denton, Texas including reading and understanding maps
* Maintains regular and punctual on-site attendance Additional Duties:
* Performs other duties as assigned

Job Requirements

Minimum Qualifications /Acceptable Equivalency:
* High School diploma or GED equivalent
* Must be able to type at least 40 words per minute corrected OR
* Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job

Core Competencies:

* Ability to communicate effectively both verbally and in writing
* Ability to form and maintain effective relationships with coworkers and customers Preferences:
* Bilingual in Spanish and English
* Prior experience as a Telecommunicator in a Law Enforcement Center Conditions of Employment:
* Must pass a drug test, credit history check, criminal history background check, and social security number verification check
* Must pass the Criti Call Skills Assessment
* Must attend and successfully complete in-service training schools
* Must obtain NCIC Telecommunicator Certification, Emergency Medical Dispatch Certification, TCIC/NCIC Certification and TCOLE Certification within one (1) year of employment.
* Must have no Class A or Class B misdemeanor convictions in the past (10) years
* Must have no felony convictions
* Must pass polygraph exam, psychological exam, and credit check
* Must pass a hearing test
* Must pass a typing test with 40 words per minute corrected
* Must meet…