Patient Service Coordinator Sr

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Revenue Cycle Department at our 2600 Scripture Road clinic in Denton, Texas. Typical work week is Monday through Friday, 7:30 a–4:00 p. This position can be either a Level 1, Level 2, or Senior based on relevant work experience. As part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home.

Texas Oncology is the largest community oncology provider in the United States, treating half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community‑based oncology physicians, supported by McKesson Corporation, dedicated to advancing cancer care through technology, research, and patient support.

The Patient Services Coordinator professionally greets and welcomes patients and their friends/family, registers and schedules appointments in an efficient and timely manner, answers, screens, and directs all incoming calls to appropriate personnel while relaying messages between patients and clinical staff, and supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

• Greets patients and visitors to the clinic in a prompt, courteous, and professional manner, checks them in, and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination, collects, proofs for completeness, files patient forms, updates demographics and insurance information in the system, and collects co‑pays and balances while providing receipts.
• Answers, screens, and responds to routine questions, routes to appropriate personnel or takes thorough messages, pages clinic personnel as appropriate, and communicates messages accurately and timely according to procedures.
• Checks patients out after examination, schedules returning appointments in accordance with physician and/or office guidelines, and provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments, reschedules appointments, notifies appropriate staff of the cancellation, and makes a note in the patient chart.
• Provides general administrative support by filing charts and forms, maintains the lobby area in a neat and orderly manner, and maintains a legible supply of forms and office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned. May type memos and forms (no more than five high‑level duties).

The ideal candidate for the Patient Services Coordinator will have the following background and experience:

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must successfully complete required e‑learning courses within 90 days of occupying the position.

• At least 18 months of front‑medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

• At least 5 years of front‑medical office receptionist experience with insurance forms and scheduling software required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel;

occasionally required to stand, walk, and reach with hands and arms; and must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.