Facility Investigator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

• Functional
  
  Title:
  
  Facility investigator
• Job Title: Investigator III
• Agency: Health & Human Services Comm
• Department: Incident Management
• Posting Number: 13474
• Closing Date: 05/04/2026
• Posting Audience: Internal and External
• Occupational Category: Protective Services
• Salary Group: TEXAS-B-18
• Salary Range: $3,793.41-$5,921.25
• Pay Frequency: Monthly
• Shift: Evening
• Telework: Not Eligible for Telework
• Travel: Up to 5%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility
  
  Location:
  
  Denton State Supported Living Center
• Job Location City: DENTON
• Job Location Address: 3980 STATE SCHOOL RD
• MOS Codes: ,,,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LNMA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP
  12,OAP
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Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Conducts investigations of Reportable Incidents and Serious Injury and the preliminary investigation of unusual incidents to ensure prompt intervention in the care, safety and well-being of persons served. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance. Contacts and interviews witnesses and complainants.

Evaluates, analyzes, summarizes, and documents investigative findings. Prepares reports and communicates findings to designated supervisory staff.

Works effectively with external agencies including HHSC, State-Office, law enforcement, HHSC-PI and other entities, to complete collaborative investigations as assigned by the supervisor. Reviews and summarizes information received and other evidence collected to produce investigative findings. Effectively utilizes the assistance of other staff to complete investigations successfully. Coaches new investigators through this collaborative process and serves as a resource for them.

Tracks and coordinates actions following unusual incidents, serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Regulatory, HHSC State Office, and other agencies within required time frames. Complies with the requirements and protocols of the essential elements of incident management. Reports incidents to the HHSC-PI per incident management requirements.

Assists with training new Investigators, reviewing their techniques and providing coaching for improvement. Reviews reports prepared by others for compliance with adherence to standard protocols and rules, including full and complete reporting and accurate data analysis. Provides feedback to supervisor for follow up.

Actively participates in daily meeting related to Abuse Neglect and Exploitation (ANE) Unusual Incidents,…