Scheduler Sr.- Denton

Overview

Scheduler position at Texas Oncology, Denton location. Full-time Monday‑Friday 8:30 am – 5 pm, no weekends, calls or major holidays. Position can be Level 1, 2, or Senior depending on experience.

• Answer all incoming calls; assess callers’ needs and direct to appropriate personnel and page clinic personnel as appropriate. Obtain and communicate messages accurately and timely.
• Schedule new patients, referrals, and returning patients in the computer system according to physician and/or office guidelines. For new and/or referred patients, set up in the system with appropriate documentation and coding. Cancel or reschedule appointments according to physician schedule changes; notify appropriate clinic personnel.
• Obtain and enter all insurance authorizations and correspondence related to referrals in patients’ charts and/or electronic medical records (EMR).
• Collect co‑pays, deductible and other out‑of‑pocket amounts at time of visit.
• Maintain primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arrange for patients to have financial counseling as needed.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follow policies and procedures to contribute to the efficiency of the front office. Cover for other front office functions as requested.
• Prepare correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments, testing, surgeries and hospital admissions upon request. Obtain necessary pre‑certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquire about test specifics from necessary parties and gather patient information as needed.
• May be responsible for follow‑up on all pre‑operative tests to ensure cleared for surgical procedure and communicate with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post‑operative follow‑up appointments with physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

• High school diploma or equivalent required.
• Entry level and requires 0–3 years’ experience preferably in a medical office setting.
• Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

• Minimum three years office experience, preferably in a medical office setting.

• Minimum five years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20, hearing normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

The work environment is an office setting that involves contact with patients and the public.