Program Manager of Crisis Residential Unit; CRU

Program Manager of Crisis Residential Unit (CRU) General Description

The Crisis Residential Unit Program Manager works under the leadership of the Senior Director of Community Integration Servies and within federal, state and local guidelines provides supervisory work with the daily operations and activities of the Crisis Residential Unit program. Provides leadership to staff of the 24-hour Crisis Residential facility, focusing on returning an individual to their pre-crisis level of functioning through skills training, medication, and symptom management.

Assists individuals in gaining access to mental health, medical, social vocational, financial and other needed services. Provides site monitoring.

Performs advance care and living skills training work in a residential environment. Work involves coordinating educational plans and planning activities for academic, daily living, leisure, and social skills. Assigns and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment in order to intervene during a crisis.

• A master’s degree in behavioral sciences, social sciences, humanities, or a related field and one (1) year prior experience in a mental health field.
• Licensure to qualify as a LPHA (Licensed Professional of Healing Arts).
• Prior experience working in crisis situations preferred.

• Active license through the state of Texas as a:
  Licensed Professional of Healing Arts
• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver’s license and automobile insurance.
• Individuals with an out-of-state driver’s license must be able to obtain a driver’s license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

• Knowledge of techniques used in planning and supervising recreational and social activities in a residential rehabilitation setting, of mental health problems, growth, and development; of techniques used in planning and monitoring activities of residents; and of techniques used in counseling those with mental health illnesses.
• Knowledge and background in mental health services.
• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and in operating computers and applicable software.
• Ability to facilitate productive interaction between residents and staff, to assess residents’ functional levels, to conduct investigations, to manage and account for facility resources, and to assign and/or supervise work of others.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Moderate mathematics skills. Proficient reading, writing, interpersonal relations and communicative skills; ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write effective case management notes.
• Ability to effectively present information in one-on-one and in group situations.
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office managerial skills.
• Flexibility to manage changing priorities and navigate complex regulatory environments successfully.
• Ability to establish and align program goals with organizational objectives.
• Capacity to motivate, lead, and empower team members to achieve program and organizational goals.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not…