Crisis Case Manager Job Denton area,Texas USA,Healthcare

Under the direction of the Program Manager of Mobile Crisis Outreach Team (MCOT) Services and within federal, state and local guidelines performs moderately complex case management work.

This position is responsible for ensuring all individuals who complete a Risk of Harm (ROH) assessment receive a 24hr follow up appointment, within 24 hours of their initial assessment, and connect individuals to services within the Denton County MHMR or in the community. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

Graduation from an accredited four-year college or university with major course work in a human service field as required to qualify as a Qualified Mental Health Professional (QMHP) required.
Previous Crisis experience and 6 months experience in mental health field preferred.

Registration, Certification, Licensure, and Other Qualifications

Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
Must possess and maintain a valid driver's license and automobile insurance.
Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

Skills in interviewing, listening, and providing case management services. Ability to triage and determine need for further assessment, provide appropriate referrals/resources to clients, prepare reports, and communicate effectively.
Ability to convey instructions and explanations to individuals and interested parties.
May train others.
Highly effective in working objectively with a diverse group of people and be able to demonstrate communication, organizational, administrative, and office managerial skills.
Computer skills required, specifically use of Microsoft Office, Microsoft Outlook, and the Center's electronic health record system.
Ability to make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
Ability to display regular and reliable (in-person, if required) attendance.
Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

Responsibilities

Attends and participates in all scheduled meetings.

Staff will attend all Crisis team meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
If a meeting is missed, staff will get with supervisor within one week to review the information.

Provides courteous, professional services at all times.

Maintains professional boundaries.
Interacts with center staff, clients, and community members in a professional manner.

Enter time worked accurately each day and submits time sheet by deadline given.

Provides emergency/crisis intervention when necessary according to HHSC, trauma informed care principles, and center policies and procedures.

Completes triages with individuals who present with risk of harm to self or other and determines need for MCOT QMHP/LPHA intervention.
Completes safety plans with individuals as needed.
Assists with safety monitoring as needed for individuals experiencing a crisis.

Works collaboratively with MCOT members to ensure all necessary level of care (LOC) 9,0, and 5 services are provided.

Completes follow up, LOC5 appointments, and case management appointments as assigned within deadline given.
Communicates recommendation to necessary staff (i.e. Counselor, Supervisors, Psychiatrist, Case Manager, etc.?)

Develops Recovery plans collaboratively with each individual.

Recovery plans are completed during LOC5 appointment, case management appointment, or at time of modified intake into Mental Health services.
All persons with a…