IDD Service Coordinator

Under direction of the Waiver Program Manager and within federal, state, and local guidelines, performs routine work meeting the needs of individuals with developmental disabilities. Work involves assessing and determining individual needs, developing, and monitoring of Person Directed Plans, and connecting individuals with services and supports.

The Service Coordinator will provide Service Coordination to individuals with Intellectual and Developmental Disabilities (IDD). The position maintains a varied caseload of people with multiple, complex needs. Job responsibilities are conducted in accordance with the Texas Administrative Code (TAC), Texas Health and Human Services (HHSC) and HHSC program specific handbooks, Performance Contract, Medicaid requirements, Center policies and procedures as well as other applicable state and federal laws.

Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

This position requires a bachelor’s degree from an accredited college or university, or;

a high school diploma with at least two years of direct paid or unpaid experience with the IDD population.

LIDDA or Service Coordination experience is preferred.

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver’s license and automobile insurance.
• Individuals with an out-of-state driver’s license must be able to obtain a driver’s license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

• Knowledge of rehabilitation programs for individuals with developmental disabilities.
• Skill in the operation of computers and in applicable computer software.
• Ability to collect and analyze data, to design therapeutic programs, to prepare and maintain records, and to communicate effectively.
• Ability to independently manage time and schedule meetings, with strong organizational skills.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

• Completes Service Coordination Assessments on all individuals as regulated by the TAC and Center procedures, document Service Coordination Level of Need in the Person Directed Plan (PDP) and maintain level of contact with individual as assessed. Completes DADS Form 8647 on all clients and annually thereafter.
• Develops and revises the PDP for each individual in a timely manner, as required by the TAC and Center procedures.
• Holds initial and annual PDP meetings and develops those PDP’s. Revises the PDP throughout the plan year when changes occur.
• Monitors the PDP and implementation of personal outcomes, services and supports including services through various funding sources.
• Serves as an advocate for individuals by reviewing rights annually and as needed, informing individuals/LARs of the Center’s complaint process and promoting individual choice.
• Reviewing Rights information orally and in writing annually, or as requested/needed. Advocating, coordinating, and mediating when situations arise.
• Maintains positive relationships with individuals, family members, service providers, Center employees, other agencies and the community. Returns phone calls and e-mails in a timely manner. Follows up with individuals and/or issues in a timely manner.
• Completes all required documentation as required and in accordance with Center policies and procedures, DADS contract, Medicaid requirements, the TAC and the Service Coordination TAC.
• Completes program specific PDP’s and forms. Completes progress notes within three business days.
• Responds to crisis intervention with minimal supervision. Responds to…