Family Practice Front Desk Receptionist – Denton Rayzor Ranch

Total Care Family Practice at Denton Rayzor Ranch is seeking a Full Time Front Desk Receptionist for day shifts.

The Front Office Specialist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced work environment.

• Answer phone calls, transfer to appropriate department/individual;
• Book patient appointments and process walk-ins;
• Confirm patient appointments for next clinic day;
• Process patients' paperwork, ensuring all fields and data is obtained;
• Copy/scan patient insurance card & driver's License into database;
• Verify patients' current insurance, obtain benefits and eligibility;
• Scan patient information into eClinical
  
  Works;
• Interact with patients regarding collection of funds for both current and past due amounts;
• Balance cash drawer daily;
• Responsible for maintaining cleanliness and presentation of the Office Lobby;
• Responsible for organization and presentation of Front Desk area

• Must be able to read, write and speak English;
• Must be computer literate;
• experience with EMR (Electronic Health Records) is preferred;
• Must have excellent communication & customer service skills;
• Ability to work in a fast-paced environment;
• Regular attendance and timeliness are essential functions of this position and require regular and punctual employee presence;
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow;
• Ability to multi-task and to change course of action or tasks as needed;
• Excellent customer service and verbal communication skills;
• Ability to handle pressure from patients, office staff and providers