Mental Health Case Manager

Under direction of the Program Manager of Adult Mental Health and within federal, state and local guidelines performs routine case management work.

Work involves developing and maintaining long‑term contact with clients, client families, and service providers for medical, social, educational, and related service needs.

This position is responsible for overseeing the care of individuals served assigned to various Levels of Care (LOC). Works to ensure the continuity of care for individuals served. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

• Graduation from an accredited four‑year college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and six (6) months prior experience in a mental health field preferred.
• Master's Degree in a human services field and previous Crisis experience preferred.

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

oIndividuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.

• Successful completion of all position-specific training within thirty (30) days of employment is required.

• Knowledge of community resources, of case management delivery systems, and of program policies and procedures.
• Ability to assess clients' needs, coordinate individuals' services, communicate effectively, and to train others.
• Ability to work as a member of an interdisciplinary team to ensure referral to appropriate Center program as needed.
• Has the ability to work independently and make decisions but seeks guidance when needed.
• Ability to make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
• This position requires an understanding of community resources available for Denton County and the willingness to acquire new resources in the community.
• Understanding and practice of Trauma Informed Care principles.
• Ability to work with clients of different cultural backgrounds, sexual orientation, and belief systems.
• Ability to work with clients who may display symptoms of mental illness including; poor hygiene, difficulty controlling anger and low frustration tolerance, difficulty or inability to display appropriate social behavior, and who are suicidal or homicidal.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

1. Standard and expectation of above function. Attends and participates in all scheduled team meetings.

• Staff will attend meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
• If a meeting is missed, staff will get with supervisor within one week to review the information.

2. Provides courteous, professional services at all times.

• Maintains professional boundaries.
• Interacts with Center staff, individuals, and community members in a professional manner.

3. Provides Case Management services. Caseload size will vary.

• Provide supported employment, supported housing, budgeting, skills training as appropriate, etc., to individuals served as defined in Texas Resilience Recovery (TRR) guidelines.
• Provides resources/referrals to meet individual needs and helps them navigate different systems.
• Will assist other teammates in their absence by providing services to individuals on their caseload as needed.

4. Completes community base visits per minimum monthly contact.

• Community based visits to occur 20% of the…