SUD Case Manager

Under direction of the Program Manager of Substance Use Services and within federal, state, and local guidelines performs routine case management work. Work involves developing and maintaining contact with clients, client families, and service providers for medical, social, educational, and related service needs while they are enrolled in substance use services.

This position is responsible for overseeing the care of individuals in accordance with HHSC grant and CMBHS documentation standards. The Case Manager facilitates referrals to address both mental and physical health needs, supports recovery from substance use disorders (SUDs), and ensures coordination of services throughout the treatment continuum: pre-entry, during treatment, and post-treatment. Services must be trauma-informed, culturally competent, developmentally appropriate, and community-based when appropriate.

The Case Manager provides flexible and individualized support to ensure continuity of care and improved client outcomes. Works under moderate supervision with limited latitude for independent judgment and initiative.

• - Graduation from an accredited four-year college or university with major coursework in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and six (6) months prior experience in a behavioral health or substance use setting preferred.
• - Master's Degree in a human services field and previous Crisis or SUD treatment experience preferred.
• - Familiarity with HHSC service delivery standards, trauma-informed care practices, and CMBHS documentation preferred.

• -Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• -Must possess and maintain a valid driver's license and automobile insurance.
• o Individuals with an out-of-state driver's license must obtain a Texas license within thirty (30) days
• -Successful completion of all position-specific and HHSC grant-required trainings within thirty (30) days of employment is required, including Motivational Interviewing, Trauma-Informed Care, and CMBHS documentation procedures.

• - Knowledge of community resources, case management systems, and HHSC program policies and procedures.
• - Understanding of CCMS (Comprehensive Case Management Services) structure and ability to deliver services without duplicating other treatment modalities.
• - Proficiency in CMBHS for documenting case management progress notes, referrals, and follow-ups.
• - Ability to assess client needs and coordinate individualized service plans in alignment with TRR and HHSC fidelity tools.
• - Skill in facilitating engagement using Motivational Interviewing to enhance treatment readiness and retention.
• - Ability to provide services to priority populations timely and age-appropriately, maintaining accessibility through flexible locations, hours, and days of service.
• - Competence in trauma-informed, culturally responsive, and developmentally appropriate service delivery.
• - Ability to collaborate with interdisciplinary teams, community partners, and referral agencies (e.g., DFPS, HHSC).
• - Ability to make sound clinical and administrative decisions, demonstrate initiative, and maintain professional boundaries.
• - Understanding of documentation and audit compliance requirements under HHSC grant and TAC.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

• - Attends and participates in all scheduled team meetings, case reviews, and interdisciplinary coordination sessions.
• - If a meeting is missed, staff will meet with their supervisor within one week to review missed information.

• - Provides courteous, professional services at all times, maintaining appropriate boundaries and demeanor with clients and partners.
• - Demonstrates cultural competence, trauma-informed engagement, and a strengths-based approach in all interactions.

• - Provides case management services in alignment with TRR and CCMS standards, including supported housing, employment, budgeting, and life skills training.
• - Maintains weekly contact with clients, documents all…