Financial Counselor

Bring your passion to Texas Health So We Are Better + Together

Bring your passion to Texas Health So We Are Better + Together

Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Full-Time;
Wednesday – Sunday from 7:00am to 3:30pm

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

• High School Diploma or Equivalent required.

• 1 year collections experience preferred.
• 2 years hospital admissions experience preferred.
• Other hospital and physician office experience preferred.
• Medical insurance verification and scheduling experience preferred.
• Birth Certifications experience preferred.

• CHAA
  - Certified Healthcare Access Associate Upon Hire preferred
• CPI
  - Crisis Prevention Intervention Training 90 Days required

• Strong communication and interpersonal skills with a focus on customer service and patient advocacy. Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence. Tech-savvy and proficient in Epic, Meditech, Microsoft Office Suite, and financial/registration software. Strong problem-solving and critical-thinking abilities, especially in high-pressure situations. Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail. Ability to work with diverse patient populations and show empathy in sensitive financial discussions.
  
  Bilingual (Spanish) preferred, but not required.

• Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way.
• Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications.
• Advocates for patients by explaining coverage options and working with external agencies to secure funding when needed.
• Identifies potential coverage gaps and educate patients about their financial options before services are rendered

• Verifies insurance benefits and ensure pre-authorization requirements are met before scheduled services.
• Works closely with physician offices, case managers, and patients to prevent unexpected financial burdens.
• Assists in resolving claim denials and explain Explanation of Benefits (EOBs) in easy-to-understand terms.
• Utilizes online tools, databases, and insurance portals to ensure accurate eligibility verification.

• Ensures a smooth patient experience by managing Financial Clearance Work queues and providing Good Faith Estimates (GFE).
• Records and maintain accurate patient demographic and financial data in our electronic health records (EHR) system.
• Assist patients with Medicaid applications, financial assistance forms, and public assistance programs.
• Works alongside facility leadership and revenue cycle teams to maximize reimbursement and minimize financial barriers.

• Applies superior customer service skills to set expectations about the patient experience and use THR principles to deliver top-tier customer service.
• Maintains a friendly, professional, and empathetic approach when discussing financial matters with patients and families.
• Collaborates with clinical teams and patient navigators to ensure financial processes do not delay care.
• Serves as a mentor to new team members, sharing knowledge and best practices.

• Stays up to date on…